Anyone else have Claude accounts banned for ToS breach with no warning?

TLDR; - Accounts on both a work and personal Gmail sso have been banned for breach of ToS - Only one account was actually utilising an API request. Other account was barely used. Only similarity was use of Gmail SSO. - Currently no way of checking/understanding reason for ban for either account (accounts locked out and response emails are generic). - Still a big lover of Anthropic/Claude! Appreciate moderation is hard, would just love more transparency and or warning so that we can continue to operate within limits of ToS!

Original Post

I’m building an app with an Anthropic API and the account has been suspended for breach of TOS.

Interestingly, on a separate account where I haven’t even set up a functioning API, has also been banned for TOS.

Update - 27/7/25

Looks like there was an issue with google account experiences acknowledged on the 24th with an alleged fix however account is still ‘banned’ as at edit date.

https://status.anthropic.com/

Update - 1/8/25 Received review notification which, again, unfortunately provides no rational for the account ban and no further opportunity to remedy account reinstallation or refund process.

I’ve read online that several accounts have had success only when an individual person reviews the account so hoping to continue to broadcast to reach out!

I’m actually very sympathetic to Anthropic and appreciate how they’re prioritising user saftey / misuse! Would just be fantastic if as users we get some explanation or warning about the reasons for the account ban and or a way to reinstate the account so we can see how our prompts or responses breached ToS!