Claude Pro Max hallucinated a $270 Notion feature that doesn't exist

4 months ago 3

Evidence: Claude Pro Max hallucinated $270 Notion feature - 23 days of silence from Anthropic

Claude Pro Max ($200/month) confidently instructed me to add it as a Notion workspace member - a feature that doesn't exist. This cost me $270 in unnecessary Notion subscription.

Timeline of Support Requests

  • June 17, 2025: First email → No response
  • July 5, 2025: Second email (18 days later) → No response
  • July 6, 2025: Escalation → No response
  • July 9, 2025: Final ultimatum → Bot reply only
  • Total: 23 days of complete silence
  • Claude Pro Max subscription: $807 (3 months)
  • Lost to false advice: $270 (Notion annual)
  • Total loss: $1,077
  1. Claude's confident but false technical instructions
  2. Notion support confirming this is impossible
  3. Payment receipts showing financial loss
  4. Complete timeline of ignored support requests

Verified tech innovator who developed GiveCon, pioneering the $3B K-POP fandom app market. 32.6K YouTube subscribers. Not a random complainer but a serious user trying to use AI for creative collaboration.

"How can I integrate Claude with Notion for collaborative book writing?"

Claude's Response (Summary)

  1. "Add Claude as a Notion workspace member"
  2. "This will enable unlimited document processing"
  3. "Enable 'Share to web' feature"
  4. "Use web_fetch to access Notion pages"
  5. "Claude can then edit documents in real-time"
  • Notion Support Response: "AI cannot be added as workspace members. This is technically impossible."
  • Result: Purchased unnecessary 2-person Notion subscription
  • Cost: $270 annually

Email #1: June 17, 2025 19:01 KST

  • Subject: Technical limitations despite Pro Max subscription
  • Content: Detailed description of context window issues
  • Response: NONE

Email #2: July 5, 2025 19:39 KST (18 days later)

  • Subject: Second attempt - Premium customer needs help
  • Content: Escalated tone, mentioned considering cancellation
  • Response: NONE

Email #3: July 6, 2025 15:04 KST (next day)

  • Subject: Final warning before public exposure
  • Content: Mentioned influence and potential negative publicity
  • Response: NONE

Email #4: July 9, 2025 15:06 KST (3 days later)

  • Subject: Ultimatum with chargeback warning
  • Content: Detailed losses and final demands
  • Response: NONE

Support Chat: July 9, 2025 17:38 KST

  • Bot "Fin" responded in 11 minutes
  • Promised human support would contact
  • Result: Still waiting
  • Total days: 23
  • Total hours: 552
  • Human responses: 0
  • Bot responses: 1
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