Driven Down: Amazon delivery drivers and workplace technologies

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Focusing on how algorithmic management and workplace surveillance allows corporations like Amazon to steal wages, intensify poor working conditions, and evade responsibility.

A grainy photograph of the inside of an Amazon delivery truck, as though seen through the lens of a surveillance camera. On top is a version of the Amazon logo, but with the smile turned upside down.

NEW REPORT: Amazon delivery drivers and workplace technologies

Amazon and its Delivery Service Partners (DSPs) employ thousands of drivers. These drivers are overworked and are owed thousands in wages a year, sacrificing their safety for speed and efficiency.

Our report focuses on this workplace surveillance technology, and how it makes these jobs worse for drivers and our communities.

Our research

We focus on how workplace technology–including artificial intelligence (AI) systems, phone apps, onboard sensors, routing software, vehicle sensors, and customer cameras–enable wage theft and labor intensification. We also connect these strategies to other types of unpaid work that workers, consumers, and students perform for corporations.

The Exploited Labor Behind Artificial Intelligence

We focus on the labor exploitation driving so-called AI systems and argue that supporting transnational worker organizing efforts should be a priority in discussions pertaining to AI ethics.

Kathryn Conrad & Digit / https://betterimagesofai.org / https://creativecommons.org/licenses/by/4.0/

Data Work and its Layers of (In)visibility

DAIR’s Adrienne Williams and Milagros Miceli connect the work of Amazon delivery drivers and the labor of data workers who do data annotation.

Leo Lau & Digit / https://betterimagesofai.org / https://creativecommons.org/licenses/by/4.0/

What Senator Cory Booker gets wrong about Black people and AI

Adrienne writes: “I know Sen. Booker means well in suggesting more visibility for Black people within this arena. But simply adding Black people into training data will not fix our problem.”

Hanna Barakat & Cambridge Diversity Fund / https://betterimagesofai.org / https://creativecommons.org/licenses/by/4.0/

Zombie Trainers and a New Era of Forced Labor

Adrienne describes how the most marginalized of people – refugees, children, and low-wage workers are “zombie trainers”, conscripted into training systems which we have no knowledge about, and for no pay.

Shady Sharify / https://betterimagesofai.org / https://creativecommons.org/licenses/by/4.0/

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