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3 months ago
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Agentic AI is not just hype – it’s a force multiplier that enables infrastructure and operations teams to do more, with less effort, in less time. Importantly, it helps IT teams compress time to resolution and even proactively detect and respond to issues, before they escalate.
Join Avi Freedman, co-founder and CEO of Kentik, and Gab Menachem, vice president, product, ITOM at ServiceNow to learn how agentic AI is transforming IT operations from reactive defense to proactive optimization.
- Why agentic AI has become essential in modern IT environments
- AI innovations that are defining a new era of IT operations
- How the Kentik + ServiceNow ITOM integration works to break down data silos and increase efficiency across teams
Slide 1 of 4
Avi Freedman, Co-founder, CEO, Kentik
Avi has decades of experience as a leading technologist and executive in networking. He was with Akamai for over a decade, as VP network infrastructure and then chief network scientist. Prior to that, Avi started Philadelphia’s first ISP (netaxs) in 1992, later running the network at AboveNet and serving as CTO for ServerCentral.
Gab Menachem, VP of Product, ITOM, ServiceNow
Gab leads IT operations management (ITOM) products (including ITOM Visibility, AIOps, Cloud Solutions, and ITOM Agentic Workflows) at ServiceNow. He has more than 20 years of technology innovation and entrepreneurial experience. Previously, Gab was CEO of Loom Systems, an AIOps company specializing in predicting and automating IT incident resolution.
Danica Shei, Product Director, ServiceNow
Danica is a product director at ServiceNow, focused on building AI agents that connect actionable insights across siloed systems to transform alert triage and investigation in IT operations. She brings deep experience in observability and IT operations management, and resides in San Francisco.
Steve Meuse, Solutions Architect, Kentik
Steve is a solutions architect for Kentik. He has 30 years of service provider and enterprise networking experience, having worked for companies such as BBN, Level(3), and Comcast. Steve is an active member of the internet operations community and serves on the NANOG program committee.
Avi Freedman, Co-founder, CEO, Kentik
Avi has decades of experience as a leading technologist and executive in networking. He was with Akamai for over a decade, as VP network infrastructure and then chief network scientist. Prior to that, Avi started Philadelphia’s first ISP (netaxs) in 1992, later running the network at AboveNet and serving as CTO for ServerCentral.
Gab Menachem, VP of Product, ITOM, ServiceNow
Gab leads IT operations management (ITOM) products (including ITOM Visibility, AIOps, Cloud Solutions, and ITOM Agentic Workflows) at ServiceNow. He has more than 20 years of technology innovation and entrepreneurial experience. Previously, Gab was CEO of Loom Systems, an AIOps company specializing in predicting and automating IT incident resolution.
Danica Shei, Product Director, ServiceNow
Danica is a product director at ServiceNow, focused on building AI agents that connect actionable insights across siloed systems to transform alert triage and investigation in IT operations. She brings deep experience in observability and IT operations management, and resides in San Francisco.
Steve Meuse, Solutions Architect, Kentik
Steve is a solutions architect for Kentik. He has 30 years of service provider and enterprise networking experience, having worked for companies such as BBN, Level(3), and Comcast. Steve is an active member of the internet operations community and serves on the NANOG program committee.
Avi Freedman, Co-founder, CEO, Kentik
Avi has decades of experience as a leading technologist and executive in networking. He was with Akamai for over a decade, as VP network infrastructure and then chief network scientist. Prior to that, Avi started Philadelphia’s first ISP (netaxs) in 1992, later running the network at AboveNet and serving as CTO for ServerCentral.
Gab Menachem, VP of Product, ITOM, ServiceNow
Gab leads IT operations management (ITOM) products (including ITOM Visibility, AIOps, Cloud Solutions, and ITOM Agentic Workflows) at ServiceNow. He has more than 20 years of technology innovation and entrepreneurial experience. Previously, Gab was CEO of Loom Systems, an AIOps company specializing in predicting and automating IT incident resolution.
Danica Shei, Product Director, ServiceNow
Danica is a product director at ServiceNow, focused on building AI agents that connect actionable insights across siloed systems to transform alert triage and investigation in IT operations. She brings deep experience in observability and IT operations management, and resides in San Francisco.
Steve Meuse, Solutions Architect, Kentik
Steve is a solutions architect for Kentik. He has 30 years of service provider and enterprise networking experience, having worked for companies such as BBN, Level(3), and Comcast. Steve is an active member of the internet operations community and serves on the NANOG program committee.
