Guideline Has Joined Gusto

We have exciting news to share: Guideline has been acquired by Gusto, a leading provider of payroll, benefits, and HR solutions tailored to small businesses.

By joining forces, we can deliver payroll and 401(k) services that are more seamlessly integrated all in one place. This is the start of a new chapter that will make saving for retirement simpler and more accessible than ever.

The service you've come to know and expect from Guideline hasn’t changed. Everything works the same as it did previously, and we're committed to making sure your experience stays smooth and reliable.

We know you might have questions about the acquisition, so here are some answers on what to expect.

General information and day-to-day operations

Do I need to take any action right now?

No. Your current 401(k) setup stays exactly the same. Participants do not need to take any action and all current 401(k) contributions will continue according to the selections within your account.

Plan sponsors who received notice about transitioning to a self-service plan can find additional details on administrative and fiduciary responsibilities here.

Why does this benefit me?

By Guideline joining Gusto, we're making payroll and 401(k) management more seamless than ever. For instance, you can now access your 401(k) account using your Gusto credentials via Single Sign-On (SSO).

Over time, we’ll bring new tools to make setting up and managing your 401(k) even easier.

Will I lose access to anything I use today (mobile app, statements, educational resources)?

Not at all. You can continue to use the mobile app, access statements, and visit our Help Center for educational resources just as you normally would. We’ll keep you informed about future enhancements and a more unified experience.

Will I still have access to historical documents?

Yes, you will continue to have access to all documentation within your dashboard.

Will anything change for my company?

The core features and day-to-day operations of your plan are expected to continue seamlessly. We are focused on a smooth transition with minimal disruption. If your company uses Gusto payroll, you will experience the benefits of deeper integration.

Plan sponsors who received notice about being transitioned to a self-service plan can find additional details on administrative and fiduciary responsibilities here.

Will my fees change?

No pricing changes are planned at this time.

Security and transactions

Is my retirement account still secure during this transition?

We take the security of your account and personal information extremely seriously. Protecting your assets and data is a responsibility to which we are fully committed, both during this transition and beyond. All of our rigorous security measures will continue to operate without interruption.

Will there be any changes to my investments or allocations?

No, there will be no changes to your investments at this time. Your holdings and asset allocation are unaffected by this transition, and your money remains invested according to your chosen strategy.

Will this delay my contributions, distributions, or rollovers?

Not at all. We are committed to processing all of your financial transactions in a timely manner, just as we always have. You can expect your transactions to be handled promptly without any new delay.

Support

Who do I reach out to if I have questions?

Guideline's support teams are not changing. For 401(k) plan questions, sponsors and administrators can continue directing questions to [email protected]. Participants can reach out to [email protected]. For questions related to payroll, please contact your existing payroll support team.

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