Jira Automation Samples: Streamline Repetitive Support Tasks with Scripts

Boost your support team's productivity with smart, no-code JIRA automation.
This repository demonstrates all automations use native JIRA features, no plugins or paid tools.

📁 rules/
JSON automation rules you can import directly into your JIRA instance.

📁 templates/
Ready-to-use Confluence documentation and rule breakdown templates.

📁 screenshots/
Dummy visual guides to simulate dashboards and workflows.

📄 LICENSE
MIT License — open to use and extend freely.

• 🔁 Auto-assign tickets by category or support level
• 🔄 Auto-transition statuses via keywords
• 🔔 SLA alerts to Slack/email when breached
• ⏳ Flagging aging or high-priority issues
• 🔃 Reopening tickets upon customer comments
• 📊 Dashboard tagging for executive visibility

• Tech support & NOC engineers
• DevOps teams using JIRA
• Project managers looking to reduce SLA risk

• ✍️ How I Automated JIRA Without Plugins
• 📄 SLA Report Journal @ Zenodo

Arooj Javed
Support Engineer | Automation Enthusiast | Workflow Optimizer
🔗 GitHub | Blog

This project is licensed under the MIT License.

Feel free to fork, use, or adapt for your technical teams.

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