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4 days ago
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Updated May 20, 2025 at 5:18pm
Response to phone call scams
We have confirmed reports that scam calls have occurred from persons claiming to be Kettering Health team members requesting credit card payments for medical expenses.
While it is customary for Kettering Health to contact patients by phone to discuss payment options for medical bills, out of an abundance of caution, we will not be making calls to ask for or receive payment over the phone until further notice.
We encourage anyone who receives a scam call to report it to local law enforcement.
NOTE: It has not been established that these scams calls are connected to the system-wide technology outage.
Updated May 20, 2025 at 10:50 am
We are currently experiencing a cybersecurity incident resulting from unauthorized access to our network. We have taken steps to contain and mitigate this activity and are actively investigating and monitoring the situation. We will continue to provide updates as appropriate.
Updated May 20, 2025 at 10:37 am
Earlier this morning, Kettering Health experienced a system-wide technology outage which limited our ability to access certain patient care systems across the organization. We have procedures and plans in place for these types of situations and will continue to provide safe, high-quality care for patients currently in our facilities.
Elective inpatient and outpatient procedures at Kettering Health facilities have been canceled for today, Tuesday, May 20. These procedures will be rescheduled for a later date and more information will be provided on this as updates are available. In addition, our call center is experiencing an outage and may not be accessible.
At this time, only elective procedures are being rescheduled. Our emergency rooms and clinics are open and continuing to see patients.
Our leadership is working with multiple teams to restore services quickly and securely. We will continue to update the community as new information emerges. We appreciate your patience and support.
