Twilio Experiencing Downtime

Update - We continue to experience SMS delivery delays when sending messages to Bitel Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 20, 2025 - 01:21 PDT

Update - We continue to experience SMS delivery delays when sending messages to Bitel Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 19, 2025 - 16:19 PDT

Update - We continue to experience SMS delivery delays when sending messages to Bitel Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 19, 2025 - 12:31 PDT

Update - We continue to experience SMS delivery delays when sending messages to Bitel Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 19, 2025 - 10:55 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Bitel Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 19, 2025 - 09:56 PDT

Update - At this time we are experiencing outages across multiple product lines due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. We have activated our incident response team and have all hands on deck working on remediation. We are partnering directly with AWS on the incident and have also escalated to their leadership. At this time we do not recommend trying to take any failover action to alternative Regions. We will provide another update in 30 minutes or as soon as more information becomes available.
Oct 20, 2025 - 01:08 PDT

Investigating - We are currently investigating elevated latency and timeout errors for Twilio Rest API, impacting the Multiple Twilio services. Our engineering team is actively working on the issue, and we will provide another update in 60 minutes or as soon as more information becomes available.
Oct 20, 2025 - 00:26 PDT

Investigating - Our monitoring systems have detected a potential issue Video. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 20, 2025 - 00:26 PDT

Investigating - Our monitoring systems have detected a potential issue Event Streams. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 20, 2025 - 00:19 PDT

Investigating - We are currently investigating an elevated rate of HTTP 500 errors . Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Oct 20, 2025 - 00:15 PDT

Investigating - Our monitoring systems have detected a potential issue Studio. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 20, 2025 - 00:09 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 2025 - 23:01 PDT

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 19 October 2025 at 23:00 PDT until 20 October 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes and short codes.
Oct 19, 2025 23:00 - Oct 20, 2025 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 2025 - 23:00 PDT

Scheduled - Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 19 October 2025 at 23:00 PDT until 20 October 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets.
Oct 19, 2025 23:00 - Oct 20, 2025 04:00 PDT

Update - Our carrier partner has informed us that the Hungarian regulator NMHH has begun enforcing Decree 4/2012 (I.24.), which introduces new screening and blocking obligations for calls terminating in Hungary via international interconnection points that present Hungarian Caller IDs.

To avoid disruptions in call delivery to Hungarian destinations, we recommend the following actions:

Recommended Steps:

- Avoid using Hungarian CLIs (+36 numbers) as Caller IDs on calls into Hungary unless you have a valid domestic interconnection or roaming agreement to justify their use.
- Where possible, use non-Hungarian CLIs, such as your main business number or an international service number.
You can quickly provision U.S. numbers (+1) in the Twilio Console and use those for calls to Hungarian recipients.
- Monitor your call completion rates to Hungarian destinations.

If you observe abnormal failure patterns, please reach out to Twilio Support for further assistance.

We’ll provide another update on 10/20/2025 at 12:00 PM PT or sooner as more information becomes available.

Update - Our carrier partner has informed us that the Hungarian regulator NMHH has begun enforcing Decree 4/2012 (I.24.), which introduces new screening and blocking obligations for calls terminating in Hungary via international interconnection points that present Hungarian Caller IDs.

To avoid disruptions in call delivery to Hungarian destinations, we recommend the following actions:

Recommended Steps:

- Avoid using Hungarian CLIs (+36 numbers) as Caller IDs on calls into Hungary unless you have a valid domestic interconnection or roaming agreement to justify their use.
- Where possible, use non-Hungarian CLIs, such as your main business number or an international service number.
You can quickly provision U.S. numbers (+1) in the Twilio Console and use those for calls to Hungarian recipients.
- Monitor your call completion rates to Hungarian destinations.

If you observe abnormal failure patterns, please reach out to Twilio Support for further assistance.

We’ll provide another update on 10/20/2025 at 12:00 PM PT or sooner as more information becomes available.

Identified - Our carrier partner has informed us that the Hungarian regulator NMHH has begun enforcing Decree 4/2012 (I.24.), which introduces new screening and blocking obligations for calls terminating in Hungary via international interconnection points that present Hungarian Caller IDs.

To avoid disruptions in call delivery to Hungarian destinations, we recommend the following actions:

Recommended Steps:

- Avoid using Hungarian CLIs (+36 numbers) as Caller IDs on calls into Hungary unless you have a valid domestic interconnection or roaming agreement to justify their use.
- Where possible, use non-Hungarian CLIs, such as your main business number or an international service number.
You can quickly provision U.S. numbers (+1) in the Twilio Console and use those for calls to Hungarian recipients.
- Monitor your call completion rates to Hungarian destinations.

If you observe abnormal failure patterns, please reach out to Twilio Support for further assistance.

We’ll provide another update on 10/20/2025 at 12:00 PM PT or sooner as more information becomes available.

Update - We continue to observe a subset of outbound call failures to Hungary phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Oct 16, 2025 - 14:39 PDT

Update - We continue to observe a subset of outbound call failures to Hungary phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Oct 15, 2025 - 22:39 PDT

Update - We continue to observe a subset of outbound call failures to Hungry phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Oct 15, 2025 - 14:34 PDT

Update - We are observing a subset of outbound call failures to Hungry phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Oct 15, 2025 - 10:34 PDT

Update - We are observing a subset of outbound call failures to Hungry phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 15, 2025 - 08:33 PDT

Update - We are observing a subset of outbound call failures to Hungry phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 15, 2025 - 07:34 PDT

Investigating - Our monitoring systems have detected a potential issue with calls failing to Hungry. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 15, 2025 - 07:28 PDT

Update - We are still facing SMS delivery delays when sending messages to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 19, 2025 - 22:12 PDT

Update - We are still facing SMS delivery delays when sending messages to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 19, 2025 - 06:11 PDT

Update - We continue to experience SMS delivery delays when sending messages to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 18, 2025 - 22:11 PDT

Update - We continue to experience SMS delivery delays when sending messages to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 18, 2025 - 18:21 PDT

Update - We continue to experience SMS delivery delays when sending messages to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 18, 2025 - 16:32 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 18, 2025 - 15:35 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 2025 - 16:10 PDT

Scheduled - The Vodafone India network in India is conducting an emergency maintenance from 17 October 2025 at 11:30 PDT until 21 October 2025 at 11:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone India India handsets when sending via long codes and short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 20 October 2025 at 04:30 PDT until 20 October 2025 at 14:30 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Australia and New Zealand phone numbers.
Posted on Oct 16, 2025 - 17:02 PDT

The MegaFon network in Russia is conducting a series of planned maintenances from 20 October 2025 at 13:00 PDT until 22 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

Note, the maintenance will be carried out on each of the following dates and times:

20 October 2025 at 13:00 PDT until 20 October 2025 at 17:00 PDT

22 October 2025 at 13:00 PDT until 22 October 2025 at 17:00 PDT

The Gazprombank Mobile network in Russia is conducting a planned maintenance from 20 October 2025 at 13:00 PDT until 20 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprombank Mobile Russia handsets.
Posted on Oct 17, 2025 - 04:18 PDT

The Tele2 network in Russia is conducting a planned maintenance from 20 October 2025 at 13:00 PDT until 20 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Sep 29, 2025 - 15:53 PDT

The Verizon network in the United States is conducting a planned maintenance from 20 October 2025 at 21:00 PDT until 21 October 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from Verizon United States handsets when sending via long codes and short codes.
Posted on Oct 14, 2025 - 17:10 PDT

The SingTel network in Singapore is conducting a planned maintenance from 21 October 2025 at 10:00 PDT until 21 October 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from SingTel Singapore handsets.
Posted on Oct 06, 2025 - 01:18 PDT

The M1 network in Singapore is conducting a planned maintenance from 21 October 2025 at 11:00 PDT until 21 October 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from M1 Singapore handsets.
Posted on Oct 16, 2025 - 23:28 PDT

Our carrier partner Three United Kingdom is conducting a planned maintenance from 21 October 2025 at 14:00 PDT until 21 October 2025 at 18:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Lookup Identity Match, Lookup SIM Swap, Verify Silent Network Auth, Legacy Identity MatchAndAttributes

Our SMS carrier partner in Spain is conducting a planned maintenance from 21 October 2025 at 20:00 PDT until 21 October 2025 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Spain handsets via Spain long codes.
Posted on Oct 14, 2025 - 07:46 PDT

The Verizon network in the United States is conducting a planned maintenance from 21 October 2025 at 21:00 PDT until 22 October 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from Verizon United States handsets when sending via long codes and short codes.
Posted on Oct 14, 2025 - 17:09 PDT

A subset of small networks in the US are conducting a planned maintenance from 21 October 2025 at 21:00 PDT until 22 October 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
Posted on Oct 18, 2025 - 23:33 PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 21 October 2025 at 22:00 PDT until 22 October 2025 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to T-Mobile United States handsets via subset of United States long codes and short codes.
Posted on Oct 17, 2025 - 08:08 PDT

Our Voice carrier partner in Norway, Croatia, France, Italy, the Netherlands, Estonia, Hungary, Bulgaria, Denmark, Indonesia, the United Kingdom, the Czech Republic, Mexico, Ukraine, Austria, Costa Rica, Brazil, Finland, Ireland, Peru and Sweden is conducting a planned maintenance from 21 October 2025 at 22:00 PDT until 21 October 2025 at 22:30 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Norway, Croatia, France, Italy, Netherlands, Estonia, Hungary, Bulgaria, Denmark, Indonesia, United Kingdom, Czech Republic, Mexico, Ukraine, Austria, Costa Rica, Brazil, Finland, Ireland, Peru and Sweden phone numbers.
Posted on Oct 15, 2025 - 22:48 PDT

The KDDI network in Japan is conducting a planned maintenance from 22 October 2025 at 11:00 PDT until 22 October 2025 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from KDDI Japan handsets.
Posted on Oct 13, 2025 - 09:43 PDT

The Tele2 network in Russia is conducting a planned maintenance from 22 October 2025 at 13:00 PDT until 22 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Sep 29, 2025 - 15:53 PDT

Twilio is conducting a planned maintenance from 22 October 2025 at 20:00 PDT until 23 October 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Sep 05, 2025 - 15:34 PDT

The Verizon network in the United States is conducting a planned maintenance from 22 October 2025 at 21:00 PDT until 23 October 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets when sending via long codes and short codes.
Posted on Oct 15, 2025 - 15:54 PDT

Our service partner is conducting a planned maintenance from 22 October 2025 at 21:00 PDT until 23 October 2025 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]

Our Voice carrier partner in Norway, Croatia, France, Italy, the Netherlands, Estonia, Hungary, Bulgaria, Denmark, Indonesia, the United Kingdom, the Czech Republic, Mexico, Ukraine, Austria, Costa Rica, Brazil, Finland, Ireland, Peru and Sweden is conducting a planned maintenance from 22 October 2025 at 22:00 PDT until 22 October 2025 at 22:30 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Norway, Croatia, France, Italy, Netherlands, Estonia, Hungary, Bulgaria, Denmark, Indonesia, United Kingdom, Czech Republic, Mexico, Ukraine, Austria, Costa Rica, Brazil, Finland, Ireland, Peru and Sweden phone numbers.
Posted on Oct 15, 2025 - 22:57 PDT

Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 23 October 2025 at 04:30 PDT until 23 October 2025 at 14:30 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Australia and New Zealand phone numbers.
Posted on Oct 16, 2025 - 17:03 PDT

Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 27 October 2025 at 04:30 PDT until 27 October 2025 at 14:30 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Australia and New Zealand phone numbers.
Posted on Oct 16, 2025 - 17:04 PDT

The Tele2 network in Russia is conducting a planned maintenance from 27 October 2025 at 13:00 PDT until 27 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Sep 29, 2025 - 15:54 PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 27 October 2025 at 23:00 PDT until 28 October 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from Viaero Wireless, Nex-Tech Wireless, Chat Mobility/GCI, C-Spire, Dish Network, Google Voice, Comcast SMS Enabled, New Cell, AT&T, T-Mobile and Verizon United States handsets via United States long codes and short codes.
Posted on Oct 17, 2025 - 15:45 PDT

The KDDI network in Japan is conducting a planned maintenance from 28 October 2025 at 10:00 PDT until 28 October 2025 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from KDDI Japan handsets.
Posted on Oct 13, 2025 - 09:43 PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 28 October 2025 at 23:00 PDT until 29 October 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from Viaero Wireless, Nex-Tech Wireless, Chat Mobility/GCI, C-Spire, Dish Network, Google Voice, Comcast SMS Enabled, New Cell, AT&T, T-Mobile and Verizon United States handsets via United States long codes and short codes.
Posted on Oct 17, 2025 - 15:46 PDT

The Tele2 network in Russia is conducting a planned maintenance from 29 October 2025 at 13:00 PDT until 29 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Sep 29, 2025 - 15:54 PDT

Twilio is conducting a planned maintenance from 29 October 2025 at 20:00 PDT until 30 October 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Sep 05, 2025 - 15:35 PDT

The Three and Indosat networks in Indonesia are conducting a planned maintenance from 29 October 2025 at 21:00 PDT until 30 October 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Three and Indosat Indonesia handsets.
Posted on Oct 15, 2025 - 02:28 PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 30 October 2025 at 01:00 PDT until 30 October 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via subset of United States short codes.
Posted on Oct 16, 2025 - 12:17 PDT

Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 30 October 2025 at 04:30 PDT until 30 October 2025 at 14:30 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Australia and New Zealand phone numbers.
Posted on Oct 16, 2025 - 17:05 PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 04 November 2025 at 00:00 PST until 04 November 2025 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via United States short codes.
Posted on Oct 16, 2025 - 12:19 PDT

Our SMS carrier partner in Hong Kong is conducting a planned maintenance from 05 November 2025 at 08:00 PST until 05 November 2025 at 14:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Hong Kong handsets.
Posted on Oct 14, 2025 - 22:00 PDT

The Celcom network in Malaysia is conducting a planned maintenance from 05 November 2025 at 08:00 PST until 05 November 2025 at 10:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Celcom Malaysia handsets.
Posted on Oct 06, 2025 - 23:12 PDT

Twilio is conducting a planned maintenance from 05 November 2025 at 20:00 PST until 06 November 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Oct 03, 2025 - 16:47 PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 10 November 2025 at 00:00 PST until 10 November 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via United States short codes.
Posted on Oct 16, 2025 - 12:30 PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 11 November 2025 at 00:00 PST until 11 November 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via United States short codes.
Posted on Oct 16, 2025 - 12:30 PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 12 November 2025 at 00:00 PST until 12 November 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via United States short codes.
Posted on Oct 16, 2025 - 12:31 PDT

Twilio is conducting a planned maintenance from 12 November 2025 at 20:00 PST until 13 November 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Oct 03, 2025 - 16:47 PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 13 November 2025 at 00:00 PST until 13 November 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via United States short codes.
Posted on Oct 16, 2025 - 12:32 PDT

Twilio is conducting a planned maintenance from 19 November 2025 at 20:00 PST until 20 November 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Oct 03, 2025 - 16:48 PDT

Twilio is conducting a planned maintenance from 25 November 2025 at 20:00 PST until 26 November 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Oct 06, 2025 - 11:27 PDT