Just a Few Questions for Online Shoppers
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When you shop online, what’s the biggest challenge you face? (e.g., delivery delays, high prices, poor product quality, confusing return policies, trust issues with sellers) *
How important is fast delivery to you (e.g., same-day, next-day)? What delivery time do you expect when ordering in big cities vs. smaller towns? *
Do you prefer buying from well-known marketplaces (Amazon, Flipkart, Myntra) or from independent stores? Why? What would convince you to buy from smaller or newer sellers? *
When you shop online, how do you like to discover products — posts, stories, short videos, live streams, or browsing a website/app? *
What features would make your online shopping experience easier or more enjoyable? (e.g., easy search, filters, reviews, live chat, wishlist, affordability ) *
Would you value a feature in a social media app where store profiles feel like their own mini-websites — with carts, collections, shoppable posts, live streams, reviews, videos, and full customization? Why or why not? What features would excite you most? *
What makes you trust a new shopping app or seller? (e.g., verified reviews, secure payments, return guarantees, seeing real customer photos, fast support) *
Do you have concerns about data privacy, payment security, or ads on shopping apps? What would make you feel safe and confident using a new app? *
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