OpenDNS systematically blocking legitimate businesses with broken appeal process

I'm reaching out because OpenDNS has severely damaged my startup through what appears to be systematic abuse of their DNS filtering position, and I believe this affects many other small businesses who lack the resources to fight back.

The core issue: OpenDNS flagged our legitimate URL shortening domain as "phishing" during our first major marketing campaign, causing immediate traffic collapse and wasted ad spend. When we tried their official appeal process, the form returned "invalid origin" errors - making it impossible to dispute false positives.

Why this matters beyond my case: - They're serving wrong SSL certificates, triggering browser security warnings - Their broken appeal system suggests they don't want to fix false positives - Small businesses can't afford individual legal action against Cisco-owned OpenDNS - Users trust OpenDNS as "security" but don't realize it's actively censoring legitimate sites

I'm organizing affected businesses for potential legal action, but public attention could pressure them to fix their systems faster than courts. Other victims are afraid to speak publicly - understandably, since OpenDNS could retaliate with more blocking.

Would any of you be interested in investigating this story? I can provide full documentation and connect you with other affected businesses.

Best regards, Roberto Capodieci

P.S. For those of you that are interested, I have put together a short recap at rcx. it / opendns